Join isolved as a Full-Time Product Support Specialist and dive into the thrilling world of HR technology! If you're a recent graduate or HR Associate with a passion for customer service, you'll find our dynamic environment both challenging and rewarding. Engage with a high volume of cases daily, sharpening your troubleshooting skills while supporting our innovative HR products. Enjoy the excitement of solving real-time problems and making a direct impact on our customers' experience.
This position offers the incredible flexibility of working from home, allowing you to craft your ideal work-life balance while still being part of a high-performance team. Work hybrid (3 days from office, 2 from home; 40hrs per week 8-5 pm CST) from Dubuque, IA, or Springfield, MA and embrace a culture that values empathy and teamwork in every interaction. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Flexible Time Off and more! Be part of a forward-thinking organization that thrives on innovation and customer-centric solutions!
A little about us
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes, HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
What it's like to be a Product Support Specialist (HR Products)
As a Product Support Specialist at isolved, you will be at the forefront of ensuring customer satisfaction and success with our HCM ancillary products, including Benefits, HR, Payroll, Talent Management, and Time solutions. You will act as the first point of contact for customers, addressing inquiries related to product functionality and troubleshooting errors. This role emphasizes both independent work and teamwork, providing you with the opportunity to shine while delivering top-notch expertise and customer service. You'll be accountable for managing customer interactions, responding to cases within designated SLAs, and maintaining high evaluation scores.
Engage with clients through various communication channels, schedule meetings to assist with their needs, and identify ways to enhance their experience. With a focus on problem-solving and adaptability, you'll navigate complex situations while upholding our core values and having fun in a vibrant work culture. Embrace the chance to develop your skills and grow within the organization!
Are you a good fit for this Product Support Specialist (HR Products) job?
Knowledge and skills required for the position are:
- Typically requires a minimum of 1-2 years' experience in Customer Service/Support or demonstrated proficiency in at least one (1) isolved People Cloud and/or HCM related experience. Or equivalent combination of experience and education.
- Excellent presentation and written communication and interpersonal skills.
- Experience in payroll, payroll tax and possibly benefits general ledger
- Excellent people, problem-solving, resilience and teamwork skills
- Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
- Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)
- Bachelor's degree preferred but not required
- FPC, CPP and/or SHRM certifications preferred but not required
- Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
Are you ready for an exciting opportunity?
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
