Join our dynamic team at isolved as a Full-Time Product Support Specialist - Time Support, where your passion for HR can shine! This role presents an exhilarating opportunity to work directly with cutting-edge HR products, focusing on time and attendance systems and timecards, allowing you to play a vital part in enhancing our customers' experiences. Collaborate with HR Associates and Customer Support and utilize your problem-solving skills to tackle challenges and make a real impact on the HCM industry. With dual locations in Dubuque, IA, and Springfield, MA, you can enjoy the benefits of a flexible work environment (3 days from office, 2 days from home; 40hrs/per week, 9-6 MST) that promotes high performance and teamwork.
If you're a recent graduate with amazing customer service skills and eager to jumpstart your career in HR and be part of an innovative organization, now is your chance! You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Flexible Time Off and more! Take your first step towards an exciting future with isolved today!
A little about isolved
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes, HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
Are you excited about this Time Product Support Specialist job?
As a Product Support Specialist at isolved, you will play a crucial role in maintaining exceptional client retention through outstanding customer service. You'll assist clients and customer service representatives in navigating complex issues related to time attendance systems, timecards, payroll and Human Capital Management, ensuring that solutions are both effective and timely. Establishing and nurturing positive relationships with clients and coworkers will be key to promoting a quality service image. You will be responsible for researching and resolving inquiries related to payroll, payroll tax, and various aspects of the isolved platform, including Time, Benefits, and General Ledger.
With a focus on accountability and collaboration, you will handle a high volume of internal cases via our CRM, engaging with diverse client audiences such as business owners and administrators. Your ability to align your work with our core values will help foster an environment of trust and support within our vibrant team.
Are you a good fit for this Time Product Support Specialist job?
Knowledge and skills required for the position are:
- 1-2 years of customer service experience in technical/troubleshooting support
- Experience in payroll, payroll tax and possibly benefits general ledger
- Excellent people, problem-solving, resilience and teamwork skills
- Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
- Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)
- Bachelor's degree preferred but not required
- FPC, CPP and/or SHRM certifications preferred but not required
- Experience in payroll, payroll tax and possibly benefits general ledger
- Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
- Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)
Connect with our team today!
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
