Summary/objective
The Senior Implementation Specialist will be responsible for assisting our customers with the design and implementation of their isolved solution. As functional experts, they will help lead the customer in the build, testing and implementation of their SaaS software solution and associated business processes.
Essential Job Functions
- Lead new customers through isolved implementations, ensuring their payroll and HR business processes are set up effectively.
- Plan and review key project timelines with customers to ensure deliverables and "go lives" are achieved.
- Escalate potential issues early to resolve without affecting implementation timeline.
- Contribute to the evolution and improvement of the Implementation process and how we can more efficiently meet the needs of the customer.
- Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).
- Oversee and enforce company and departmental policies,
- Coordinate and report critical issues to project manager; works with third party resources where appropriate.
- Responsible for configuration and testing of application modules and project managers on defining the project plans.
- Contribute to the continuous improvements of the implementation group including processes, implementation methodology, and supporting tools/materials.
- Guide and drive clients towards the best solution for their business needs.
- Analyze client's existing systems, interface requirements, and business processes.
Job Complexity
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
Interaction
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Supervision
- Normally receives little instruction on daily work, general instructions on newly introduced assignments. Routine assignments are performed independently unless problems occur.
Experience
- Typically requires a minimum of 3 - 6 years of related experience.
Scope
Discretion
Minimum Qualifications
- Functional Business Process implementation experience (min 3 years)
Payroll Experience
- Technical understanding and capabilities
- Attention to detail, teamwork, initiative driven
- Four-year degree or equivalent education and business experience
- Excellent written and verbal skills
- Passion for customer satisfaction
Core Competencies
- Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions.
- Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
- Accountable: Being answerable for your actions and owning up to commitments.
- Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
- Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
- Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
Affirmative Action/EEO statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
