Title: Senior HR Information Systems Analyst - UKG
Hours: 40 hours; M-F 8:30-5:00 PM EST
Location: Open to remote work. Occasional travel required to Massachusetts as needed.
About The Role:
The Senior Information Systems Analyst UKG serves as Tufts Medicine’s senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization.
About Tufts Medicine:
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities:
· Tufts Medicine Professional Group (TMPG)
· Tufts Medicine Integrated Network (TMIN)
· Tufts Medical Center
· Lowell General Hospital
· MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford
· Tufts Care at Home
Job Profile Summary
This role focuses on supporting the design, development, and implementation of human resource programs and policies, including recruitment, training and development, compensation and benefits, mobility, talent acquisition, diversity, talent management & organization development and employee/labor relations. In addition, this role focuses on performing the following People Technology Solutions: vendor partnership relationship and integrations, configuring, maintaining, and auditing current configuration. Also, maintains employee records for accuracy for payroll and applicable integrations. Also prepares statistical summaries, dashboards and ad hoc reports. This role also ensures that People Technology Solutions are fully tested, operational, and connected to Tufts Medicine’s strategies. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems.
Job Overview
This position maintains the assigned Human Resources Information System (HRIS) to ensure data integrity, report development, system maintenance and more. Responsible for ensuring that HRIS is maintained with current and accurate employee data as it relates to user access, organizational hierarchies, communication templates, integrations and more. Responsible for designing, developing, and supporting assigned applications. Responsible for the operation and maintenance of the activities necessary to ensure the timely production and dissemination of accurate reports, data and management information. Acts as the liaison between the data/information customers to provide specification requirement development support, consultation, and analysis for data/information needs. Responsible for project-based analysis and reporting projects and executive ad hoc report requests. Provides organizational support through analytics using programming, conducting research and participating as a project team leader/member.
Job Description
Minimum Qualifications:
- Bachelor’s degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field AND Five (5+) years of progressive more responsible and complex experience supporting UKG (Dimensions or WFC), OR ;
Associate’s degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field AND Seven (7+) years of progressive more responsible and complex experience supporting UKG (Dimensions or WFC).
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Hands-on experience with configuring various UKG building blocks (Payrules, Workrules, Staffing Matrices, Schedule Generator Engines).
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Strong understanding of HR data structures, workforce management data models, and payroll/timekeeping dependencies.
Preferred Qualifications:
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UKG Pro or Dimensions certifications (Advanced Scheduler, Timekeeping, Accruals, etc.)
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Experience supporting ERP or HR technology ecosystems in a large healthcare system.
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Seven (7+) years of direct experience supporting UKG (Dimensions or WFC).
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Experience in a healthcare system or highly regulated environment.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
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Serves as the system owner and subject-matter expert for assigned UKG modules such as Timekeeping, Scheduling, or integrations.
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Leads optimization of scheduling and timekeeping workflows to support nursing, clinical departments, support services, and centralized staffing teams.
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Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.
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Oversees configuration and testing for new timekeeping/scheduling features, enhancements, and upgrades.
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Leads complex configuration work within UKG Pro WFM modules including Timekeeping, Accruals, Attendance, and related WFM components.
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Coordinates release management, including configuration changes, regression testing, and migration activities.
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Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.
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Delivers system training and guidance for leaders, superusers, and schedulers.
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Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.
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Supports operational dashboards and staffing metric development.
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Upholds system governance standards and change-control processes.
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Leads validation and QA cycles, ensuring business rules are correctly maintained.
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Models continuous improvement, user-centric design, and system stewardship.
Physical Requirements:
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Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.
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Largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operating office equipment.
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Frequently required to speak, hear, communicate and exchange information.
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Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
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Occasionally lift and/or move up to 25 pounds.
Skills & Abilities:
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Significant knowledge of the Human Resource function.
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Skills in process improvements relative to Human Resource operations.
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Strong analytical skills with the ability to complete high priority projects and activities with time-sensitive deadlines.
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Proven ability to troubleshoot complex technical issues, analyze log files, and interpret error codes.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range :
$91,879.42 - $117,150.49
