Job OverviewAs an Associate Technical Support (TSE), you will have the opportunity to combine innovative problem-solving, provide an outstanding customer experience, and apply technical skills in one role! As a member of our 24x7 Customer Support team, you will provide a service experience second to none as you help our customers work out their problems head-on and crush any technical obstacles in their path. You will be supported by our outstanding internal team, receiving ample training and development opportunities to help get you up and running and ready for primetime.
About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities - Resolve customer concerns and issues quickly and with a positive demeanor.
- Correspond with customers through various channels, including phone, chat, and email, to convey and resolve various issues.
- Troubleshoot customer issues using remote desktop software.
- Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved.
- Learn iCIMS’ platform and ancillary products and provide accurate information about them to our customers.
Qualifications - 1+ years of work experience in a customer service role.
- Must be proficient in both English and French (C1 minimum)
- Strong customer relations skills and interpersonal skills (verbal and written).
- Ability to demonstrative consultative and controlled interactions with customers.
- Ability to multi-tasking in a fast-paced work environment.
- Good firm knowledge of Windows/Mac OS and its components.
EEO StatementiCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Compensation and BenefitsiCIMS offers a comprehensive benefits package: medical, vision, and dental, life insurance, pensions, tuition reimbursement, lifestyle spending accounts, and generous paid time off plans (vacation, sick, parental leave). Learn more here: https://careers.icims.com/benefits
