Who You Are
You’re a go-getter. You are a self starter and never quit. You have a knack for coming up with creative solutions to any problems you face. You love to develop and foster relationships and enjoy interpersonal interactions. You can communicate clearly and concisely, especially when it comes to complicated topics. You can break it down into simple terms people can understand.
As a Self-Service Enrollment Manager, your role will entail a mix of Sales and Support with a focus on customer service and product feedback. You will handle inbound communication from small companies going through our Self-Service enrollment funnel. You will be responsible for providing timely responses to their questions, and managing their statuses in our internal systems. You will summarize frequently asked questions to help shape how we communicate with prospects so that they become customers. You will communicate effectively the value of Justworks, respond to prospect and customer questions with grace, and understand our product and processes. You will work closely with Product Led Growth, Demand Generation, Sales, and Onboarding and respond to changing market conditions.
Your Success Profile
What You Will Work On
- Become a trusted advisor to small businesses and help them navigate their HR choices by understanding your customers’ needs and what is important to their businesses
- Answer inbound support and sales inquiries via email, phone, and live chat with a focus on service excellence
- Demonstrate and articulate the Justworks value proposition to prospective customers
- Learn the Justworks products inside and out and evangelize it in the small business world
- Manage potential customers through the enrollment funnel internally and maintain accurate data in Salesforce and other sales tools, as well as our internal platform
- Cultivate relationships across Sales, Revenue Operations, Demand Generation, Onboarding and Product teams
- Meet predetermined productivity goals and quarterly sales targets
- Support and give feedback to Demand Generation regarding channel performance
- Liaise with the Benefits and Workers’ Comp teams to ensure that our customers meet enrollment requirements
- Embody the Justworks brand and be an advocate for Self Service customers
- Share customer feedback with your team and with other teams when appropriate
- Perform other related duties as assigned
How You Will Do Your Work
As a Self-Service Enrollment Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
- Service-oriented - takes ownership and resolves an issue as quickly as possible.
- Basic sales knowledge - the specific set of sales skills (engaging, presenting, closing etc) and knowledge (product, markets, trends, business etc) a person possesses to enact the exchange of value between a buyer and the vendor.
- Results-driven - consistently achieves results, even under difficult circumstances.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- Minimum of 2 years of professional experience – ideally in Customer Service or Sales
- Ability to learn the Justworks domains quickly (benefits, payments, health insurance, HR, etc)
- An awareness of industry trends and competition
The base wage range for this position based in our New York City Office is targeted at $68,000.00 - $74,800.00 per year.
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