About the Role:
We are looking for a seasoned and strategic Senior Renewal Manager (SRM) to lead renewal efforts for complex, high-value accounts. In this role, you will engage with senior C-level stakeholders, manage intricate contract negotiations, and develop tailored renewal strategies. As an SRM, you will oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Managers to transition upsell opportunities effectively. Your work will directly impact retention and revenue growth in the enterprise segment.
Key Responsibilities:
- Advanced Strategic Planning: Develop and execute tailored renewal strategies for high-value accounts, balancing customer needs with business objectives.
- Pipeline Management: Strategically manage a comprehensive renewal pipeline, ensuring accurate forecasting and addressing bottlenecks using CRM tools like SFDC.
- Enhanced Customer Engagement: Lead high-level communication with C-level stakeholders, resolving complex concerns and influencing decision-making processes.
- Complex Renewal Management: Handle multi-year agreements, ensuring accuracy and compliance across CRM systems.
- Revenue Expansion: Identify strategic growth opportunities and collaborate with AMs for seamless execution.
Qualifications:
- Proven experience managing enterprise-level renewals and achieving retention metrics.
- Advanced negotiation, analytical, and leadership skills.
- Proficiency in CRM tools like SFDC and Vitally.
- Ability to influence and communicate effectively with C-level executives.
