*** This position is not approved for sponsorship ***
What you can expect
In this role, you'll proactively manage onboarding programs for enterprise-level customers, ensuring ongoing success by understanding motivators, strategic goals, and business outcomes. You'll consult on internal communications and engagement, create success plans, and influence adoption. Responsibilities also include facilitating workshops on best practices, conducting Executive Business Reviews, and building thought leadership on employee communication and engagement. You'll represent the Voice of the Customer by engaging with Product and Engineering teams for continuous improvements.
About the Team
Workvivo is a digital experience platform that brings workplace culture to life; empowering employees to be heard feel included, no matter where they work. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.
Responsibilities
Working with global enterprise level customers and B2B SaaS customer success
Working in technology solution implementations
Managing a revenue portfolio of enterprise-level customers
Building successful customer on-boarding and post-onboarding relationships
Driving user adoption and renewal rates
Driving positive impact for your customers; be customer obsessed, passionate about the future of work
What we’re looking for
Experience working with global enterprise level customers and have B2B SaaS customer success
Experience in leading technology solution implementations
Experience managing a revenue portfolio of enterprise-level customers
Experience in successful customer on-boarding
Experience driving user adoption and renewal rates
Be customer obsessed, passionate about the future of work and driving positive impact for your customers
Salary Range or On Target Earnings:
Minimum:
$93,900.00
Maximum:
$217,000.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
12/27/24
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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