Supervises: None Summary of Position: The Human Resources H.R.I.S Specialist is responsible for using computer databases to help IMGRandC keep track of and improve their human resource department. This includes updating employee data and preparing reports. They give direction on the technical aspects of such systems to all staff who are not directly involved with information systems. Key Responsibilities and Performance Behaviors****

Ability
- Can explain and demonstrate Hospitality Behaviors and Performance Standards.
- Understands where to get the information needed to complete tasks to standard.
- Can explain and demonstrate technical skills used to complete tasks to standard.
- Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
- Understands how to take ownership of problems and solve them when solutions may not be available.
- Can explain how to request help from others when needed to complete task or goal.
- Has complete knowledge and can tell others of IMGRandC products and services.
- Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
Performance
- Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists.
- Responds to obstacles; finds new ways to reach desired end results.
- In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
- Responds to change by quickly applying talent and skills in a positive way to succeed.
- Supports achievement of Quality Goal; Do it right the first time.
- Acts to protect and preserve property of IMGRandC. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
- Makes suggestions to improve performance.

Behavior

Behavior meets IMGRandC standards (Mission, Vision, Values, Hospitality Behaviors, Customer Recovery Skills)
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Respects individuality of others; continues to communicate in order to work together.
Speaks positively about guests, other team members and our business in all situations on and off property.
Treats others with respect in all situations.

Service

Serves others.

Identifies and can communicate needs of guests and others.

Takes quick action to serve others in a way that meets/ exceeds their needs.

Identifies ways to improve individuals or teams service to others.

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Human Resources H.R.I.S Specialist