Job Description
Talent Services Specialist
Job Level
P2
Summary/objective
The Talent Services Specialist is responsible for building and maintaining relationships across multiple sales channels to drive adoption of isolved's Talent solutions. This role supports sales teams, network partners, and clients by providing expertise on Talent offerings, identifying client needs, and facilitating solutions. The Talent Services Specialist ensures alignment between sales efforts and company objectives while contributing to revenue growth.
Core Job Duties
- Develop a comprehensive understanding of isolved's Talent offerings and support revenue-generating activities across sales channels.
- Assess, clarify, and validate client needs through consistent engagement and activity tracking.
- Identify opportunities to expand client use of Talent solutions while maintaining strong relationships.
- Work with internal support and operations teams to ensure a seamless client experience.
- Serve as a resource for sales teams, providing guidance on Talent offerings and sales strategies.
- Develop and implement sales strategies aligned with company goals to increase adoption of Talent solutions.
- Analyze sales data and market trends to identify growth opportunities and improve sales performance.
- Act as the main point of contact for Talent-related inquiries, supporting both internal teams and external partners.
Job Complexity
Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.
Interaction
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision
Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Experience
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work
experience.
Minimum Qualifications
- A high school diploma or equivalent is required; a bachelor's degree in business, human resources, finance, or a related field is preferred.
- At least 3-5 years of experience in sales, account management, or client services, preferably within HCM technology, financial services, or a related industry.
- Proven ability to consult with clients, identify needs, and effectively sell solutions that drive business value.
- Strong understanding of industry-specific concepts, regulations, and best practices relevant to the role.
- Excellent written and verbal communication skills with the ability to engage clients and simplify complex topics.
- Demonstrated success in building and maintaining client relationships while identifying upsell and cross-sell opportunities.
- Experience working with CRM systems and sales enablement tools.
- Ability to work independently while collaborating effectively with internal teams to ensure client success.
- Results-driven mindset with a passion for delivering an outstanding customer experience.
- Adaptability to a fast-paced, evolving sales environment with a commitment to continuous learning and improvement.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.
Travel Required
Yes, up to 15% domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
Location
Any
Internal Job Title
Talent Services Specialist
Effective Date
02/03/2025
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
