Join isolved as a Benefits and Leave Administrator and step into an exhilarating role where innovation meets problem-solving. In this dynamic position, you'll play a crucial part in shaping the employee experience by delivering tailored benefits solutions. Immerse yourself in a culture that thrives on teamwork and integrity, while collaborating with passionate colleagues who share your commitment to excellence. Your expertise will directly impact our mission to enhance employee satisfaction and well-being, making a real difference in the lives of our team members. With your empathetic approach, you'll help create a supportive and responsive benefits program.
Are you ready to elevate your career and embrace the thrill of driving meaningful change? Apply now and be part of a forward-thinking organization that values your contributions and nurtures your growth.
Hello, we're isolved
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes â€" HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states â€" who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
Are you excited about this Benefits and Leave Administrator job?
As a Benefits and Leave Administrator at isolved, you will embrace a variety of responsibilities daily. Your mornings will often start with reviewing and processing employee leave requests, ensuring compliance with company policies and regulations. You will be the go-to person for answering employee questions regarding benefits and leave, guiding them through our programs with empathy and clarity. Throughout the day, you will analyze and maintain benefits data, ensuring accuracy and integrity in our systems. Collaborating with HR and payroll teams, you'll assist in coordinating benefits enrollment and updates.
Regularly, you will conduct audits of leave balances and benefits to maintain compliance. Expect to engage in proactive problem-solving to address inquiries and issues that arise, all while fostering an environment of teamwork and high performance. Your role will also involve staying updated on industry trends and legislation, ensuring our offerings remain innovative and competitive.
What you need to be successful
To excel as a Benefits and Leave Administrator at isolved, you will need a robust set of skills that enable you to navigate the challenges of this vital role. Strong analytical skills are essential, allowing you to interpret data accurately and make informed decisions regarding employee benefits and leave management. Excellent communication skills are crucial, as you will be interacting with employees regularly, addressing their questions and concerns with empathy and clarity. A keen attention to detail will help you manage and process requests efficiently, minimizing errors and ensuring compliance with internal policies.
Problem-solving abilities will empower you to address issues proactively and creatively, enhancing the employee experience. Additionally, adaptability and a customer-centric mindset are key, as you will need to respond to changing needs and regulations in a fast-paced environment. Finally, teamwork and collaboration skills will enable you to work closely with colleagues and contribute to a high-performance culture.
Core Job Duties
- Manage email correspondence in the Internal Benefits Inbox by responding to emails and/or routing emails to the appropriate party.
- Provide customer service support to internal customers (employees) to answer questions and assist employees in understanding the organization's benefits offerings.
- Participate in the development of communication tools to enhance understanding of the company's benefits package.
- Assist with the daily benefits processing, including enrollments, terminations, changes, beneficiary audits, and reviewing/addressing weekly file feed errors from benefits carries, as needed.
- Serve as liaison between payroll and benefits to ensure employee payroll and deduction records are accurate, to include calculating prorated employer HSA contributions and benefit premium adjustments for new hires, terms, life events, and benefit changes.
- Assist with the maintenance of employee benefits files.
- Participate in the process of researching employee benefits plans and vendors to identify those that present the best value.
- Partner with plan vendors and third-party administrators, as needed, to handle plan administration tasks.
- Provide support on the transfer of data to external contacts for services, premiums, and plan administration, as needed.
- Document and maintain administrative procedures for assigned benefits processes and make recommendations on revisions to reduce costs and increase efficiency.
- Ensure compliance with applicable government regulations.
- Act as a back-up for various benefits administration activities, such as enrollment management, weekly error report review, COBRA administration, new hire benefits presentations, etc.
- Provide support with plan audits, as needed.
- Manage the administration of our company retirement plan, to include handling enrollments, rollovers, QDROs, QMCSOs, distributions, loans, hardships, disclosure notice distribution, annual audit, and compliance testing.
- Coordinate employee education meetings and communication regarding our retirement plan.
- Serve as primary contact for our 401(k) broker.
- Advise employees and managers on the organization's leave programs, including maternity or paternity leave, medical or disability leave, military leave, or unpaid leave.
- Reply to inquiries regarding leave of absence accurately and timely.
- Aid employee and supervisors in completing required leave of absence paperwork and review documents for accuracy and compliance.
- Analyze leave claims or requests, determine employee eligibility, assist managers in the development of alternate work arrangements or coordination of coverage, and manage employee return to service or separation.
- Record leaves and adjust time or pay in People Cloud as needed.
- Collaborate with human resources leadership, payroll and compensation teams to research and resolve employee leave issues.
- Identify areas of improvement in organizational leave of absence policy and prepares recommendations to human resources management teams.
- Develop training programs and materials on leave of absence policy and implements updates accordingly.
- Ensure compliance with internal and external policies and regulations.
- Other duties as assigned.
Minimum Qualifications
- 2+ years of related benefit administration experience supporting >1000 employee groups.
- 2+ years of related experience administering domestic federal and state employees leaves of absence
- Knowledge of federal and state regulations related to benefits and leave administration.
- Computer proficiency and technical aptitude with the ability to use Microsoft products, including PowerPoint; experience with HRIS and benefits databases.
- Proven ability to work effectively in a team environment with associates.
- Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
- Ability to interpret and disseminate information to individuals and groups.
- Excellent communication and organization skills.
About isolved
isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
