Supervisor, Accounts Receivable
Summary/objective
The Accounts Receivable Supervisor plays a critical role in supporting the collections team and driving effective receivables management. This position oversees the daily operations of the AR Analysts and Senior Analysts, ensuring timely invoicing, cash application, and resolution of outstanding balances. The Supervisor will champion collection efforts, remove roadblocks, and collaborate with the AR Manager to implement strategies that improve recovery rates and streamline processes.
Core Job Duties
- Lead and support the collections team in executing daily AR functions, including invoicing, cash application, account reconciliation, and customer follow-up.
- Monitor aging reports and ensure timely escalation and resolution of delinquent accounts.
- Provide hands-on guidance and mentorship to Analysts and Senior Analysts, fostering a proactive and accountable collections culture.
- Review bad debt write-offs and ensure proper documentation for external collection agency submissions.
- Partner with the AR Manager to refine collections policies and implement process improvements that enhance efficiency and internal controls.
- Facilitate training and development for team members to strengthen collections techniques and customer communication.
- Collaborate cross-functionally to resolve customer disputes and ensure accurate billing and payment application.
- Support integration of receivables from acquisitions and ensure smooth transitions.
- Conduct regular performance reviews and provide feedback to team members to drive continuous improvement.
- Perform ad- hoc analyses and reporting to support strategic decision-making and audit requests.
Job Complexity
- Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. Monitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility.
Interaction
- Interacts daily with subordinates and/or functional peer groups. Interaction normally involves exchange or presentation of factual information.
Supervision
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. A portion of time is normally spent performing individual tasks related to the unit or sub-unit. Generally, supervises semi-skilled employees (e.g., production, customer support, clerical).
Experience
- Typically requires a Bachelor's degree and a minimum of 2-3 years of direct experience; may not require prior management experience.
Scope
- Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies.
Discretion
- Erroneous decisions or failure to achieve results may cause delays in schedules.
Minimum Qualifications
- 3+ years of experience in AR or collections, with at least 1 year in a supervisory or lead role.
- Strong understanding of AR and collections principles and best practices.
- Proven ability to motivate and support a team in achieving collection goals.
- Excellent communication and negotiation skills.
- Proficient in Microsoft Excel (including pivot tables and VLOOKUP) and data entry.
- Flexible and responsive to changing business needs.
- Ability to work independently and manage multiple priorities.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 7 pounds.
Travel Required
None
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
Location
Hybrid in office preferred
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
