Job Description
HR Services Specialist
Summary/objective
The HR Services Specialist is responsible for promoting and selling isolved's HR Services solutions to existing clients. This role focuses on identifying HR-related challenges and providing technology-driven solutions to optimize workforce management. By developing strong relationships with clients, the HR Services Specialist helps organizations streamline HR functions and enhance compliance, efficiency, and employee engagement. This role also works closely with the Talent Services team to ensure clients have access to workforce planning and talent development solutions.
Join isolved as an HR Services Specialist and unleash your potential in a role that promises excitement and growth! You will be at the heart of transformative HR solutions, engaging with clients to creatively solve their unique challenges while showcasing your problem-solving prowess. This is an opportunity to make a significant impact, where your empathetic nature will shine as you support diverse teams and foster a culture of performance.
Collaboration is key; work alongside innovative thinkers who prioritize teamwork and integrity. Experience a dynamic environment where your contributions directly influence customer satisfaction and enhance overall experiences. Plus, you'll have the chance to be at the forefront of industry trends, driving change in an evolving market.
Additionally, you will work on evolving project initiatives, contributing your ideas and expertise to help shape our HR offerings. This role provides a perfect blend of interaction, problem-solving, and continuous learning, making every day an exciting challenge!
isolved: Our Story
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes â€" HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states â€" who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
What does a HR Services Specialist do?
As an HR Services Specialist at isolved, your daily expectations will revolve around delivering exceptional support to our clients. You will engage with employees to address their HR inquiries, providing insightful solutions tailored to their unique circumstances. Daily tasks will include managing and processing HR documentation, ensuring compliance with regulations, and maintaining accurate employee records. You will collaborate with various departments to streamline HR processes and improve service delivery, while also participating in team meetings to brainstorm innovative solutions. Regularly, you'll analyze client feedback to enhance service quality and ensure a customer-centric approach in everything you do.
Additionally, you will work on evolving project initiatives, contributing your ideas and expertise to help shape our HR offerings. This role provides a perfect blend of interaction, problem-solving, and continuous learning, making every day an exciting challenge!
What we're looking for in a HR Services Specialist
To thrive as an HR Services Specialist at isolved, a range of essential skills will set you up for success. Strong communication skills are paramount, enabling you to interact effectively with clients and team members while conveying complex information clearly. A keen analytical mindset will help you assess HR issues and develop innovative solutions that enhance the overall employee experience. Empathy is a crucial trait, allowing you to understand and respond to diverse employee needs thoughtfully.
Adept problem-solving abilities will empower you to tackle challenges creatively, ensuring that clients receive the best service possible. Organizational skills are vital as you manage multiple tasks and prioritize effectively in a fast-paced environment. Finally, a customer-centric attitude will drive your dedication to improving client satisfaction, underscoring your commitment to teamwork and the values we uphold at isolved.
Core Job Duties
- Develop expertise in isolved's HR Services offerings and their impact on workforce management.
- Engage with clients to assess HR needs and provide tailored solutions that support compliance and employee engagement.
- Educate clients on best practices for HR technology adoption, talent retention, and workforce development.
- Upsell HR Services solutions while ensuring a consultative, value-driven approach.
- Work collaboratively with support and operations teams to ensure a positive client experience.
- Monitor sales performance and identify trends to refine sales strategies.
- Meet and exceed sales targets while maintaining a strong focus on client satisfaction.
- Refer clients to additional isolved solutions, including core HCM, Talent Services, and 401(k) offerings, when appropriate.
Job Complexity
Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.
Interaction
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision
Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Experience
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work
experience.
Minimum Qualifications
- A high school diploma or equivalent is required; a bachelor's degree in business, human resources, finance, or a related field is preferred.
- At least 3-5 years of experience in sales, account management, or client services, preferably within HCM technology, financial services, or a related industry.
- Proven ability to consult with clients, identify needs, and effectively sell solutions that drive business value.
- Strong understanding of industry-specific concepts, regulations, and best practices relevant to the role.
- Excellent written and verbal communication skills with the ability to engage clients and simplify complex topics.
- Demonstrated success in building and maintaining client relationships while identifying upsell and cross-sell opportunities.
- Experience working with CRM systems and sales enablement tools.
- Ability to work independently while collaborating effectively with internal teams to ensure client success.
- Results-driven mindset with a passion for delivering an outstanding customer experience.
- Adaptability to a fast-paced, evolving sales environment with a commitment to continuous learning and improvement.
Travel Required
Yes, up to 15% domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
Location
Any
Internal Job Title
HR Services Specialist
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
