Why Work Here
- Headquarters is in Charlotte, NC
- Recently expanded to nearshore
- isolved ranked for SMB Payroll in 2023 Sapient Report
- Voted top places to work in USA 2023
Job Description
The isolved Managed Payroll Specialist has primary responsibilities as the "Customer Advocate" and main point of contact for assigned clients in communicating, processing, administering, troubleshooting, advising and solving issues related to payroll administration. Directly, and cross‐functionally, the person in this position assures (for assigned clients) accurate and timely payroll processing, advises on best practices and payroll compliance, enhances the use of the client's isolved HCM system by all key stakeholders, and responds to clients' employee questions via email. Ability to handle multiple company payrolls, work quickly and accurately in a fast‐paced environment is required.
Core Job Duties
- Assure client satisfaction by effectively managing communications flow and maintaining ownership of client cases/issues to resolution.
- Through proper communications channel, address issues related to: (1) effectively using the isolved HCM system, (2) answering payroll/HCM‐ and timekeeping‐related questions, (3) answer payroll related questions from client contacts and employees via email and (4) ability to interpret, advise upon, and enforce payroll policies.
- Remain current on (1) payroll‐related, multi‐state wage and hour, tax related and payroll‐tax related compliance issues, (2) the isolved HCM system, and (3) HCM application developments.
- Provide expertise regarding new/enhanced applications to the client.
- Maintain effective communication with clients and employees to obtain payroll data such as employee demographics, salary adjustments, special payments, tax allocations, employee deductions, etc.
- Ensure client information and employee data is accurate and up to date in the HCM system.
- Organize, enter, and assure all payroll‐related data (including new hires, status changes, and termination information) necessary to timely and accurately process payroll with a cross functional team.
- Send pre‐process reports and related information to the client for approval, if applicable.
- Approve and submit payroll on behalf of client.
- Maintain total confidentiality with customer information.
- Ability to learn HR practices to further personal career pathing.
- Continuously improve and effectively contribute to a continuous improvement work culture.
- Stay current with changing technology, including software programs. · Uphold, support, and promote all company policies and procedures.
Minimum Qualifications
- Proven effective oral and written communications skills.
- Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer.
- Have excellent customer service and relationship‐building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
- Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
- Be detail‐oriented, accurate, organized, and proficient in working with payroll data, multi‐state wage and hour laws and HCM functionality.
- Able to work independently, be a self‐starter and collect and analyze data, as well as problem solve in a fast‐paced environment.
- Associate's Degree (A.A) in Accounting, Human Resources or similar from a two‐year college or university required; and a minimum two (2)‐ five (5) years' related experience and/or training.
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or · equivalent work experience.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
